Last Updated: July 9, 2024

1. Introduction:

Welcome to Duolo and Duolo SP, the mobile applications designed to connect customers with local service providers such as electricians, plumbers, and more. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our applications. By using Duolo or Duolo SP, you agree to the terms of this Privacy Policy.

2. Information We Collect:

We collect the following types of information from users of our applications.

2.1. Information Provided by Users:

– Registration Information (Customers): When you register as a customer on Duolo, we collect your phone number, email address, and profile picture.

– Registration Information (Service Providers): When you register as a service provider on Duolo SP, we collect your phone number, email address, and pictures of both sides of your National ID (NID) card for verification purposes.

– Service Requests: Customers provide details about the service they need, including the service category, work details, and offered price.

– Order Completion: Service providers mark the completion of services, which updates their account balance within the app.

2.2. Automatically Collected Information:

– Location Information: We collect location data to identify and notify service providers within a 5 km radius of a customer’s service request.

– Usage Data: We collect information about how you use our applications, such as the features you use and the actions you take.

3. How We Use Your Information:

We use the information we collect for the following purposes:

– To Provide Services: Facilitate the connection between customers and service providers and manage service requests and completions.

– To Verify Service Providers: Verify the identity and credentials of service providers for the safety of our customers. This includes reviewing the provided NID card images and other registration details.

– To Improve Our Services: Analyze usage data to improve the functionality and user experience of our applications.

– To Communicate: Send notifications about service requests, order confirmations, and updates related to our services.

– To Enforce Policies: Ensure compliance with our terms of service, prevent fraud, and maintain the security of our applications.

4. Information Sharing and Disclosure:

We do not share your personal information with third parties except in the following circumstances:

– With Your Consent: We may share your information with third parties if you provide explicit consent.

– Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing and data analysis.

– Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of our users or others.

5. Data Security:

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet or mobile app transmission is completely secure, and we cannot guarantee the absolute security of your information.

6. User Rights:

You have the following rights regarding your personal information:

– Access and Update: You can access and update your profile information within the applications.

– Deletion: You can request the deletion of your account and personal information by contacting us at [Insert Contact Information].

– Opt-Out: You can opt-out of receiving promotional communications by following the instructions in those communications or contacting us.

7. Target Audience and Content:

Our applications are intended for users aged 18 and above. We do not knowingly collect information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

8. Permissions Declaration:

Our applications require access to certain device permissions to function correctly, such as location services and notifications. These permissions are used solely to provide the intended functionality of the applications.

9. Content Ratings:

Our applications have been rated according to the Google Play Store’s content rating system to ensure they are appropriate for their intended audience.

10. COVID-19 Contact Tracing and Status:

Our applications do not contain any COVID-19 contact tracing or status functionality.

11. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our applications. Your continued use of the applications after any changes signifies your acceptance of the updated Privacy Policy.

12. Contact Us:

If you have any questions about this Privacy Policy, please contact us at:

– Email: [email protected]